Customers strongly dislike the Richell Travel Cat & Dog Carrier due to quality issues and assembly difficulties. Some recommend it for light use only while others caution against purchasing.
The carrier is unsafe for pets above 4-5 pounds due to flimsy construction.
Prevention: Avoid purchasing if your pet is above the recommended weight capacity.
Ensure the pet weight is below 5-11 pounds to avoid collapsing of the product.
Prevention: Choose a different carrier if your pet is heavier.
Carrier parts could leak glue at all corners.
Prevention: Avoid purchasing
Some users appreciate the stylish and well-made design of the carrier.
Some users appreciate the customer service of the Chewy.
The carrier's sides are not firm and give easily, making it unsafe for the recommended weight capacity.
The carrier is hard to assemble due to poor instructions and unfirm sides that bend easily.
The door knob is fragile and bends easily.
Users were complaining the carrier leaking glued in all corners
Reviews from 2025 show significant quality issues compared to older reviews.
Mixed
Negative
Factors: Assembly difficulties, Heavy use, Pet size
No, the carrier is unsafe for pets over 5 pounds due to flimsy construction.
The carrier is not recommended for long-term or heavy use.
The carrier comes with a pictorial assembly guide but it doesn't suffice.
"Unfortunately, so flimsy as to be unsafe, even for carrying far below the recommended weight capacity."
If you are looking for a reliable pet carrier, consider other options with a proven track record for durability.
High-quality, comfortable pet carrier with great design and functionality
Comfortable, durable, and stylish carrier for pets
Perfect fit for growing cockapoo.
Versatile and well-constructed, but may need extra support.
Stylish but has durability issues; good for small pets.
Quality Concerns: Poor Packaging and Durability Concerns.