The customer faced issues with order fulfillment and product availability, leading to a poor experience.
Customer blamed around the customer service and receiving only 1 voucher instead of case of 12
Prevention: Ensure order is fulfilled as expected
The customer only received one package instead of a case of 12.
"I ordered this product because my cats enjoy it and the store I was purchasing it at is no longer carrying it. I was not told that it had been discontinued and was still charged for 12 so I had to call customer service for a refund. Also I was told at that time that both the chicken and tuna flavors..."
This product is not recommended due to order fulfillment issues and lack of communication about product availability. Reviewer Elizabeth encountered severe issues requiring refunds and uncertainty related to product count and delivery, overall leading to dissatisfaction.
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