The Farm Innovators Cast Aluminum Submergible De-Icer is generally reliable, keeping water troughs open in cold climates. However, there are some quality control issues reported, such as the heater burning out and difficulties with returns.
Difficult return process and unresponsive customer service
Material can withstand wear and tear from animals
Has kept our 50 gallon troughs open this winter in northern Virginia
Requires direct plug in without extension cord
Tip: Use direct plug-in to avoid burning out.
Complaints about the return process and customer service
Factors: Direct current usage, Use with extension cords
Most users report it lasting between 3 to 6 months, depending on usage and conditions.
It is not recommended to use with extension cords as it may cause the heater to burn out.
Customers have reported difficulties with the return process and unresponsive customer service which is highly discouraged here.
"Has kept our 50gal water trough completely open this winter in northern Virginia. Prior to installing it, out trough was freezing solid on top up to 2” depending on temp. Would highly recommend. We are using the 250w"
"Did not work when plugged in. There is no return option on line.... you must chat with a rep... they ignored me and did not help with my return"
Overall, it performs well in setting, but buyers should be aware of potential quality issues and the need for direct current for optimal use. It's also crucial to check the return policy before purchase.
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