Customers are frustrated with the inaccurate product description and the mix of different toys instead of three medium-sized balls. Chewy's customer service was praised for being helpful.
The customer support at Chewy is helpful during returns and refunds.
The product packaging doesn’t match the description online.
The quality and description of the product have not been able to meet customer satisfaction over time.
Negative
Critical
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"I wish I had seen the reviews before ordering. I ordered thinking I would get 3 medium balls AS PICTURED, but instead got 1 medium ball, a funky football, and a ball with edges. I will say Chewy was very helpful when I called and sure enough, as the lady said, the items were described in a paragraph..."
Buyer beware, the product does not meet the expected quality and description. Consider checking alternatives that match the description accurately.
Durable and well-loved by dogs, but mixed reviews on durability for heavy chewers.
Glow-in-the-dark frisbee for fun night play; durability issues noted.
Excellent for active dogs, highly durable and fun
Durable, engaging, and fun dog toy with glow feature, highly recommended.
Durable chew toy, great for strong chewers but not for tugging.
Durable tug toy loved by dogs, but durability could be better.