New Age Pet ECOFLEX Homestead Sliding Barn Door Dog Crate
In a Nutshell
- Mixed reviews with significant durability and size issues.
- Design is appreciated but not enough to outweigh other problems.
- Customer service complaints are common.
Quick Verdict
The New Age Pet ECOFLEX Homestead Sliding Barn Door Dog Crate has mixed reviews. While some users appreciate its design, many report issues with durability, size accuracy, and customer service. The overall consensus is that it is below average and potential buyers should consider other options.
Quick Stats
Pet Compatibility
Critical Warnings
Durability issues, including breakage and poor material quality.
Prevention: Inspect regularly for signs of wear and avoid heavy use, the plastic screws don't hold well.
Crate is significantly smaller than advertised.
Prevention: Order a size up, especially for larger dogs.
Pros & Cons
Pros
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Aesthetic Appeal (4)
Many users appreciate the crate's design and aesthetic.
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Easy Assembly (2)
Some users found the crate easy to assemble
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Double Duty (1)
Some users appreciate that the crate can double as a side table.
Cons
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Size Disappointment (5) major
Many users found the crate smaller than expected.
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Durability Issues (4) critical
Several users reported durability problems, including breakage and poor material quality.
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Customer Service Complaints (3) major
Users reported issues with Chewy's customer service regarding returns and replacements.
Tip: Contact the manufacturer directly for replacement parts.
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Damage Upon Arrival (3) major
Multiple users reported that the crate arrived damaged or with missing parts.
Tip: Contact customer service for a replacement, but be prepared for a frustrating process.
Quality Trend: Declining
Earlier reviews suggested better quality, but recent reviews report more frequent durability issues.
mixed
negative
Who Is This For?
✓ Best For
- • Pet owners looking for a stylish crate — The crate's design is appreciated by many users.
- • Pet owners who prioritize easy assembly — Some users found the crate easy to put together
✗ Skip If
- • Pet owners with large dogs — The crate is reported to be smaller than expected and unsuitable for large dogs.
- • Pet owners who need a durable, long-lasting crate — Multiple users reported durability issues and breakage.
Durability & Care
Factors: Poor material, Heavy use, Misuse
Cleaning Methods
Care Tips from Users
- 💡 Inspect regularly for signs of wear
- 💡 Avoid placing heavy objects on top
Floor Compatibility
Rating Distribution
Common Questions
Is the crate durable?
No, many users reported durability issues, including breakage and poor material quality.
Is the crate the same size as advertised?
No, several users mentioned that the crate was significantly smaller than advertised.
Is the crate easy to assemble?
Yes, some users found it easy to assemble, but ease of assembly is not a big issue for all.
Is mfg customer service reliable?
No, many had issues with customer service, particularly with returns, exchanges, and replacement parts.
Highlighted Reviews
"I was very nervous purchasing this crate for my dog. The reviews were NOT good, and I hoped I wasn’t wasting good money. However, I’m very pleased! It looks great as a bedside table. My puppy (already crate trained) loves it. Because the door can be left open she also goes in it to sleep during..."
"This product had for 2 weeks and the door fell off and bracket cracked off the bottom when went to slide door shut which resulted in my dog being able to get out. And parts that were attached just started falling off. Not a strong sturdy crate like should have been. Material is not strong is very ..."
Bottom Line
The New Age Pet ECOFLEX Homestead Sliding Barn Door Dog Crate is not recommended for dog owners looking for a durable, well-made crate. Its design is appreciated by some, but the size and durability issues, coupled with poor customer service, make it a less-than-ideal choice.