Small Pet Select Orchard Grass Hay Small Animal Food
In a Nutshell
- Very soft and fragrant, perfect for small animals
- Inconsistent quality with some batches being dry and prickly
- Customer service issues due to not upholding satisfaction guarantees
- Overall good but buyers need to be cautious
Quick Verdict
Small Pet Select Orchard Grass Hay is loved for its texture and smell but suffers from inconsistent quality and customer service issues.
Quick Stats
Pet Compatibility
Critical Warnings
Inconsistent quality with some batches being dry and prickly.
Prevention: Carefully check batches before purchasing.
Pros & Cons
Pros
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Soft Texture (3)
The hay is very soft and gentle on the pets' touch.
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Fragrance (2)
Deites a pleasant, sweet smell that animals seem to enjoy.
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Animal Preference (4)
Many small animals, including bunnies and guinea pigs, prefer this hay.
Cons
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Quality Consistency (3) major
Consistency in quality is a major issue, with some batches being dry and prickly.
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Customer Service (2) major
Customer service is often criticized, with users reporting issues with satisfaction guarantees.
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Price (1) medium
Some users feel the price does not justify the inconsistent quality.
Tip: Consider brand loyalty
Quality Trend: Declining
Quality seems to have declined based on recent reviews.
positive
negative
Who Is This For?
✓ Best For
- • Small animal owners — Its softness and smell make it appealing to small animals like bunnies and guinea pigs.
✗ Skip If
- • Those seeking consistent product quality — Quality issues are commonly reported.
- • People looking to have a really good customer service — The company tries to blame users for their own problems without tries to solve them.
Durability & Care
Factors: moisture level, storage conditions
Cleaning Methods
Care Tips from Users
- 💡
Floor Compatibility
Rating Distribution
Common Questions
Is the hay suitable for all small animals?
Yes, it is suitable for small animals like bunnies and guinea pigs. However, consistency issues are reported by some users.
How long does the hay last?
Varies with quality and usage, but typically a few months when properly stored.
Can I leave the hay in a sunny place or near a heater?
No, it is advisable to store the hay away from sunlight and heat to prevent damage.
Highlighted Reviews
"I have been purchasing orchard hay rather than Timothy hay for years due to allergens and how hard/pokey some of the pieces were. This is by far the best orchard hay I’ve bought. It’s so soft, smells sweet, and it’s all green while other companies have lots of yellow/brown pieces in it. And of..."
"The product came quickly from Chewy! After 8 back and forth communications with Small Pet Select they will not uphold their Satisfaction Guarantee and try to blame me. Not worth the trouble and time."
Bottom Line
While the hay itself is generally well-received, the inconsistent quality and subpar customer service make it a hit-or-miss purchase. Buyers should consider these factors before deciding.