Small Pet Select Orchard Grass Hay is loved for its texture and smell but suffers from inconsistent quality and customer service issues.
Inconsistent quality with some batches being dry and prickly.
Prevention: Carefully check batches before purchasing.
The hay is very soft and gentle on the pets' touch.
Deites a pleasant, sweet smell that animals seem to enjoy.
Many small animals, including bunnies and guinea pigs, prefer this hay.
Consistency in quality is a major issue, with some batches being dry and prickly.
Customer service is often criticized, with users reporting issues with satisfaction guarantees.
Some users feel the price does not justify the inconsistent quality.
Tip: Consider brand loyalty
Quality seems to have declined based on recent reviews.
positive
negative
Factors: moisture level, storage conditions
Yes, it is suitable for small animals like bunnies and guinea pigs. However, consistency issues are reported by some users.
Varies with quality and usage, but typically a few months when properly stored.
No, it is advisable to store the hay away from sunlight and heat to prevent damage.
"I have been purchasing orchard hay rather than Timothy hay for years due to allergens and how hard/pokey some of the pieces were. This is by far the best orchard hay I’ve bought. It’s so soft, smells sweet, and it’s all green while other companies have lots of yellow/brown pieces in it. And of..."
"The product came quickly from Chewy! After 8 back and forth communications with Small Pet Select they will not uphold their Satisfaction Guarantee and try to blame me. Not worth the trouble and time."
While the hay itself is generally well-received, the inconsistent quality and subpar customer service make it a hit-or-miss purchase. Buyers should consider these factors before deciding.
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