Orivet Geno Pet Dog DNA Breed Identification Test
In a Nutshell
- Long wait times for results are a major issue.
- Customer service is inconsistent and unreliable.
- Accuracy of results is high when eventually received.
- Consider alternative services for better reliability and support.
Quick Verdict
The Orivet Geno Pet Dog DNA Breed Identification Test has mixed reviews. Users praise the ease of use and accuracy of results when received, but complaints about extremely long wait times, lack of communication, and poor customer service are prevalent. Many reviewers express frustration and dissatisfaction with the company's handling of the testing process.
Quick Stats
Pet Compatibility
Critical Warnings
Potential loss of samples without any trace.
Prevention: Use a reliable tracking service to ensure delivery.
Pros & Cons
Pros
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Easy to Use (2)
Users find the test kit easy to use, with clear instructions and straightforward collection process.
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Accurate Results (2)
When results are received, they are typically accurate and reliable.
Cons
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Long Wait Times (11) major
Results take an excessively long time to be delivered, often several months.
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Poor Customer Service (10) major
Customers report poor communication and lack of support from the company.
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Inconsistent Communication (5) major
The company starts off communicating well but eventually stops responding to customer inquiries.
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Lost Samples (2) major
There are instances where the company claims not to have received samples sent by customers.
Who Is This For?
✓ Best For
- • Pet owners looking for genetic information about their dogs. — The test provides accurate genetic information when results are received.
✗ Skip If
- • Those who need results quickly or require good customer support. — The long wait times and poor customer service make this a poor choice for urgent or reliable needs.
Durability & Care
Cleaning Methods
Rating Distribution
Common Questions
How long does it take to get the results?
It can take several months, with many reviewers waiting for over a month without results.
What is the accuracy of the results?
The results are generally accurate when eventually received, but the wait time is a significant issue.
Highlighted Reviews
"How easy it was to use the product."
"This company has taken all the joy and excitement out of the process of purchasing my puppy. I have been waiting for my breeder to receive the information on the puppies paternity all month and they still keep pushing back the deadline and avoiding responsibility when confronted."
Bottom Line
While the test itself is straightforward and generally accurate, the poor customer service and lengthy wait times make this a less than ideal choice for most pet owners. We recommend looking for alternative DNA testing services with better customer support and faster turnaround times.