The Orivet Geno Pet Dog DNA Breed Identification Test has mixed reviews. Users praise the ease of use and accuracy of results when received, but complaints about extremely long wait times, lack of communication, and poor customer service are prevalent. Many reviewers express frustration and dissatisfaction with the company's handling of the testing process.
Potential loss of samples without any trace.
Prevention: Use a reliable tracking service to ensure delivery.
Users find the test kit easy to use, with clear instructions and straightforward collection process.
When results are received, they are typically accurate and reliable.
Results take an excessively long time to be delivered, often several months.
Customers report poor communication and lack of support from the company.
The company starts off communicating well but eventually stops responding to customer inquiries.
There are instances where the company claims not to have received samples sent by customers.
It can take several months, with many reviewers waiting for over a month without results.
The results are generally accurate when eventually received, but the wait time is a significant issue.
"How easy it was to use the product."
"This company has taken all the joy and excitement out of the process of purchasing my puppy. I have been waiting for my breeder to receive the information on the puppies paternity all month and they still keep pushing back the deadline and avoiding responsibility when confronted."
While the test itself is straightforward and generally accurate, the poor customer service and lengthy wait times make this a less than ideal choice for most pet owners. We recommend looking for alternative DNA testing services with better customer support and faster turnaround times.
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