The pump doesn't fit 2.5 gallon jugs and it has issues with utility. Overall, has Design issues and quality deterioration are major drawbacks.
Structurally high quality
Dimensions problems resulting improper fitment
Designed using wrong unit
Many complementary user reviews classified having durability issue
Neutrally positive
Decent neat for years
Factors: Designed using wrong dimension, Badly design parts.
Also fits wrong pump type of units
"The pump works great and when pumped it goes down rather than out"
"The pump is the wrong pump for a 1 gallon chi conditioner. This pump is for a 2 1/2 gallon."
Avoid this product; consider alternatives for better quality and functional.
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