Packaging and product consistency is a significant issue with this koi food. Customer service is praised, but quality issues are frequent.
Customer service is nota relative factor in post delivery packaging issues
Prevention: Reduce packaging waste and streamline packaging sizes accordingly
Fast, reliable service and good handling of complaints.
Many reviewss mention a lack of variety in the product, with only pellets and not the expected mix of pellets and sticks.
Unnecessarily large and wasteful packaging that is environmentally unfriendly and costly.
Tip: The company should consider using more environmentally friendly and cost-effective packaging sizes.
"Fish thrive on it."
"This is about the fourth time I have complained about the gross waste in packaging used by your shipping department. Both of these arrived at exactly the same time and both were grossly and negligently packed. 1st both products could have been placed in the smallest of the two boxes and still had ..."
While the product is functional, the inconsistencies in the product mix and excessive packaging waste make it less than ideal. Consider other brands unless you are satisfied with the current consistency issues.
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