Petnet SmartFeeder Automatic Pet Feeder
In a Nutshell
- Extremely poor customer service and poor design.
- The device frequently goes offline and has connectivity issues, rendering it unusable.
- Reviews highlight frequent failure to function, poor build quality, and completely unresponsive customer support.
Quick Verdict
The Petnet SmartFeeder is highly flawed, with many users reporting connectivity issues and poor customer service. It is generally not recommended due to the frequent problems and lack of support.
Quick Stats
Pet Compatibility
Critical Warnings
Ineffective or non-existent customer support.
Prevention: Using alternative options with better support.
Frequent connectivity disruptions and overall outages.
Prevention: Using reliable network connectivity.
Motor and hopper malfunctions can leave pets unfed.
Prevention: Avoiding frequent outages, regular maintenance.
Pros & Cons
Pros
Cons
-
Poor Customer Support (8) critical
Petnet's customer service is completely unresponsive, making it impossible to resolve issues.
-
Connectivity Issues (6) critical
The feeder constantly disconnects from the WiFi, requiring manual reset and reconnection.
Tip: Resetting the router and re-entering WiFi information.
-
Repeated Outages (4) major
The system has frequent outages, leaving the feeder unresponsive for extended periods.
-
Mechanical Failures (2) major
The motor and hopper wings fail after a short period of use, disrupting the feeding process.
Tip: Contacting customer service for a replacement (which has been reported as ineffective).
Quality Trend: Declining
Users report initial satisfaction followed by significant issues and lack of support.
Mixed
Negative
Who Is This For?
✓ Best For
✗ Skip If
- • Pet owners seeking reliable automation — Numerous reliability issues and poor customer support.
- • Cat owners who travel frequently — Environmental connection malfunctions.
Durability & Care
Factors: Readjusting settings for different feeds, Outages
Cleaning Methods
Floor Compatibility
Rating Distribution
Common Questions
How reliable is the Petnet SmartFeeder?
The Petnet SmartFeeder is generally unreliable due to frequent connectivity issues and mechanical failures, exacerbated by poor customer support.
How responsive is Petnet's customer service?
Petnet's customer service is reported to be non-existent or ineffective, with numerous reports of no response to emails, social media, or phone calls.
What are the most common issues with the Petnet SmartFeeder?
The most common issues include WiFi connectivity problems, frequent outages, motor and hopper failures, and an unresponsive customer support team.
Highlighted Reviews
""The service outage has the feeders (2nd gen) show as unconnected, which means that feeding times are locked into whatever it was at the time of the outage. If you were unlucky enough to turn off the feeder before receiving the email, then the feeder does not work at all.""
Bottom Line
Due to the overwhelmingly negative feedback and significant issues with functionality and support, the Petnet SmartFeeder is not recommended. Users should consider other, more reliable smart feeders for their pets.