Pet Medication

Neo-Poly-Dex (Generic) Ophthalmic Ointment

Item: Neo-Poly-Dex (Generic) Ophthalmic Ointment
Rating: 4.1
Author: Furdio

By Generic 10 reviews analyzed Updated Oct 2023 85% confidence

6.8 /10

Quality

7.0

Value

7.5

Design

0.0

Function

7.0

Durability

7.0

Buy on Chewy

Quick Verdict

This ointment is effective for dry eyes and infections in dogs, but there are significant issues with delivery and incorrect medication concerns. Chewy's customer service has mixed reviews.

Pros & Cons

Pros

Effective Treatment (4)
Many users report significant improvement in their pets' eye conditions.
Good Value (2)
Affordable pricing compared to veterinary clinics.

Cons

Delivery Issues (1) major
Frequent complaints about orders being delivered to the wrong address.
Incorrect Medication (1) critical
Some users received the wrong medication for their pets' conditions.
Customer Service (1) major
Negative experiences with customer service, especially regarding refunds and order issues.
Steroid Concerns (1) major
Concerns about the steroid content in the ointment, which may have long-term side effects on the pet's eyes.

Tip: Consult a veterinarian about alternative treatments.

Who Is This For?

✓ Best For

• Pet owners with dry eye or infected eyes in their dogs — Effective treatment for these conditions.

✗ Skip If

• Those prioritizing excellent customer service — Frequent issues with delivery and customer service.

Durability & Care

Expected Lifespan Ongoing use

Factors: None mentioned

Cleaning Methods

✗ Machine wash

✗ Hand wash

✗ Spot clean

Floor Compatibility

⚠️ Hardwood

⚠️ Tile

⚠️ Carpet

⚠️ Vinyl

⚠️ Laminate

Rating Distribution

4.1

10 reviews

5★

50%

4★

10%

3★

30%

2★

0%

1★

10%

Effective (4) Convenient (2) Delivery Issues (1) Customer Service (1) Incorrect Medication (1) Steroid Concerns (1)

Common Questions

Is this effective for dry eye in dogs?

Yes, it is effective for treating dry eye in dogs

Highlighted Reviews

— Christy

"This prescription was required by the ophthalmologist for dry eye. It works great and so nice to be able to have it delivered directly when needed.!!!! Love love chewy!!!!"

— David

"I ordered it and a custom collar for my service dog. Three times now my order was delivered to the wrong address and when I called and spoke with Amanda at Chewy, she said I was wrong and that the order wasn't even fulfilled yet. When I asked for a full refund, I was refused and hung up on."