Neo-Poly-Dex (Generic) Ophthalmic Ointment
In a Nutshell
- Effective for dry eyes and infections in dogs.
- Delivery issues and incorrect medication concerns.
- Mixed reviews on customer service.
Quick Verdict
This ointment is effective for dry eyes and infections in dogs, but there are significant issues with delivery and incorrect medication concerns. Chewy's customer service has mixed reviews.
Quick Stats
Pet Compatibility
Critical Warnings
Steroid content in the ointment may cause long-term damage to the pet's eyes.
Prevention: Consult a veterinarian before continuous use.
Pros & Cons
Pros
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Effective Treatment (4)
Many users report significant improvement in their pets' eye conditions.
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Good Value (2)
Affordable pricing compared to veterinary clinics.
Cons
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Delivery Issues (1) major
Frequent complaints about orders being delivered to the wrong address.
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Incorrect Medication (1) critical
Some users received the wrong medication for their pets' conditions.
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Customer Service (1) major
Negative experiences with customer service, especially regarding refunds and order issues.
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Steroid Concerns (1) major
Concerns about the steroid content in the ointment, which may have long-term side effects on the pet's eyes.
Tip: Consult a veterinarian about alternative treatments.
Who Is This For?
✓ Best For
- • Pet owners with dry eye or infected eyes in their dogs — Effective treatment for these conditions.
✗ Skip If
- • Those prioritizing excellent customer service — Frequent issues with delivery and customer service.
Durability & Care
Factors: None mentioned
Cleaning Methods
Floor Compatibility
Rating Distribution
Common Questions
Is this effective for dry eye in dogs?
Yes, it is effective for treating dry eye in dogs
Highlighted Reviews
"This prescription was required by the ophthalmologist for dry eye. It works great and so nice to be able to have it delivered directly when needed.!!!! Love love chewy!!!!"
"I ordered it and a custom collar for my service dog. Three times now my order was delivered to the wrong address and when I called and spoke with Amanda at Chewy, she said I was wrong and that the order wasn't even fulfilled yet. When I asked for a full refund, I was refused and hung up on."
Bottom Line
While effective for its intended purpose, consider the potential delivery issues and customer service experiences before purchasing.