Pet Camera Missing Critical Component Customer Service Issues Trending Down

Reolink 4K 4G LTE Outdoor Pet Camera, White

By Reolink 5 reviews analyzed Updated Oct 2023 80% confidence
2.7 /10
Quality
7.0
Value
3.0
Design
6.0
Function
2.0
Durability
6.0

In a Nutshell

  • High-quality build and features with a crucial missing piece.
  • Technical support was unhelpful and is a negative factor.
  • Many users are unsatisfied with their overall experience due to a lack of aid.

Quick Verdict

The Reolink 4K 4G LTE Outdoor Pet Camera has some excellent features like a motion spotlight and clear images, but the lack of an included SIM card is a huge drawback. Technical support response has been poor. Isolation to currently missing SIM card is critical to the overall quality of this purchase.

Quick Stats

Reviews Analyzed 5
Would Recommend 20%
Would Buy Again 20%
Avg Lifespan 9 months

Pet Compatibility

🐕 Dogs
Suitable
🐈 Cats
Suitable

Critical Warnings

critical

critical missing SIM card that is integral to device functionality.

Prevention: Purchase from stores with confirmed contents.

high

Unresponsive tech support.

Prevention: Use alternatives for support from original vendor.

Pros & Cons

Pros

  • Clear Images (2)

    Users appreciate the camera's ability to capture clear and bright images, even at night due to the motion spotlight.

  • Well-Made Build (1)

    The camera is praised for its high-quality construction and overall build.

Cons

  • Missing SIM Card (3) critical

    The most significant issue is the absence of the SIM card, which is necessary for operation.

    Tip: Purchase a compatible SIM card, but users have found the overall process unsatisfactory.

  • Unhelpful Customer Service (3) major

    The technical support from Reolink has been widely criticized for being unresponsive and unhelpful.

Who Is This For?

✓ Best For

  • • Tech-savvy Pet Owners — Those who are comfortable troubleshooting and finding workarounds for missing components

✗ Skip If

  • • Casual Users — Users who prefer out-of-the-box functionality and responsive customer support

Durability & Care

Expected Lifespan 6 months to 12 months

Factors: self-charging functionality

Cleaning Methods

✗ Machine wash
✗ Hand wash
✗ Spot clean

Floor Compatibility

✓ Hardwood
✓ Tile
⚠️ Carpet
✓ Vinyl
✓ Laminate

Rating Distribution

2.8
5 reviews
5★
0%
4★
20%
3★
60%
2★
0%
1★
20%
Motion Spotlight (2) Clear Images (2) High-Build Quality (1) Missing SIM Card (3) Unresponsive Support (2)

Common Questions

What does the Reolink camera miss?

One important missing SIM Card.

Highlighted Reviews

— KittysDad

"I was happy to get this nice looking unit, looks quite well made. I carefully unpacked and placed all on the coffee table to take a nice picture. Carefully read instructions and install a phone app, and charged it. It is so easy to set up, easy to mount with all included hardware. The app quickly..."

Bottom Line

If you are willing to tackle the SIM card challenge and find a workable SIM card, this camera offers very promising features. However, the lack of support and the necessary SIM card is an unforgivable omission from such a high-end product.

2.7 /10
— Poor

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