Pet Feeders Customer Support

Penthouse Paws Smart Automatic with LCD Panel Dog & Cat Feeder, 6-lit, White/Stainless Steel

Item: Penthouse Paws Smart Automatic with LCD Panel Dog & Cat Feeder, 6-lit, White/Stainless Steel
Rating: 4.4
Author: Furdio

By Penthouse Paws 5 reviews analyzed Updated Oct 2023 85% confidence

6.6 /10

Quality

7.0

Value

7.0

Design

7.5

Function

6.0

Durability

6.5

Buy on Chewy

In a Nutshell

Large food capacity
Easy to set up
USB-C and battery backup
Confusing instructions
Portion control issues
Poor customer service

Quick Verdict

The Penthouse Paws Smart Automatic Feeder has a large capacity and is easy to set up, but some users find the instructions confusing and customer support lacking.

Quick Stats

Reviews Analyzed 5

Would Recommend 80%

Would Buy Again 80%

Avg Lifespan N/A

Pet Compatibility

🐕 Dogs

Suitable

🐈 Cats

Suitable

Critical Warnings

high

Difficulty in adjusting portion sizes and understanding instructions.

Prevention: Improving instruction clarity and providing better customer support.

Pros & Cons

Pros

Large Capacity (2)
Holds a significant amount of pet food, reducing the need for frequent refills.
Ease of Setup (2)
Straightforward setup process with clear instructions and easy programming.
Consistent Feeding (2)
Reliably dispenses food at scheduled times without issues.
Voice Recording (2)
Ability to record voice greetings to attract pets to the feeder.
Backup Power (1)
Includes battery backup for power outages, ensuring continuous feeding.

Cons

Confusing Instructions (2) major
The instructions for setting up and using the feeder are not clear.

Tip: Providing clearer printed instructions could improve the user experience.
Portion Control (1) major
Difficulty in adjusting the amount of food dispensed per feeding.
Customer Support (1) major
Poor customer service and lack of responsiveness to user queries.

Tip: Improving customer service responsiveness could increase user satisfaction.
Noise Issues (1) minor
Some pets may be startled by the noise during dispensing.

Tip: Providing options to adjust the volume or dispense quietly could help.

Who Is This For?

✓ Best For

• Busy Pet Owners — The feeder's large capacity and automated feeding schedule make it ideal for pet owners with busy schedules.

✗ Skip If

• Pet Owners with Tech-Averse Pets — The voice recording feature and noise during dispensing may not be suitable for pets that are easily startled.

Durability & Care

Expected Lifespan N/A

Cleaning Methods

✗ Machine wash

✓ Hand wash

✓ Spot clean

Care Tips from Users

💡 Use a damp cloth for cleaning

Floor Compatibility

✓ Hardwood

✓ Tile

✓ Carpet

✓ Vinyl

✓ Laminate

Rating Distribution

4.4

5 reviews

5★

60%

4★

20%

3★

2★

20%

1★

ease_of_use (4) customer_service (1)

Common Questions

How easy is it to set up the feeder?

The setup is easy if you follow the instructions carefully. It is recommended to set the time in military format.

Can the portion sizes be adjusted?

Adjusting portion sizes has been reported as challenging by some users.

Does the feeder have a battery backup?

Yes, the feeder has a battery backup for power outages.

Is the voice recording feature useful?

The voice recording can attract pets to the feeder, but initial noise may scare some pets. Most pets get used to it after a few days.

Highlighted Reviews

— Kris

"This product makes me worry less about sleeping in and knowing my cats haven't ran out of food or if we are out later than we intended. You can program up to six feedings. The unit comes with a USB-C charger and place to use batteries for when the power goes out. It's easy to set up and isn't loud. ..."

— Froglady

"Instructions were not very clear. Tried to set and reset three times only to get the same results. After setting timer for feeding, the red light came on and stayed on and the feeder box kept loading food into the tray. I could not get the voice recorder to work. I sent a message to the address give..."

Bottom Line

If you need a reliable feeder with large capacity, this might be a good choice. However, be prepared for a potential learning curve and possible lack of support.