The Tether Tug Outdoor Dog Toy has received numerous complaints about non-receipt of orders and poor customer service. The few positive reviews mention durability, but the overall sentiment is overwhelmingly negative.
Customers often do not receive a response from customer service.
Numerous complaints about not receiving the ordered product.
Prevention: Avoid ordering from Tether Tug or use a reliable third-party service to ensure delivery.
The toy is reported to last over 5 years under normal use.
Multiple customers reported not receiving their orders.
Customer service is repeatedly criticized for being unresponsive and unhelpful.
The quality of customer service and order fulfillment has significantly declined.
mixed
negative
"man, this thing seemed to last forever...over 5 years. However, our healers finally got the best of it. Will definatley get another one."
"Ordered this in September directly from Tether Tug and we are right into November and still haven't received it. I looked up the reviews (which I should have done before buying) and so many people never received their product. I sent so many emails trying to get an update and it was so disappointing..."
Due to the high number of negative reviews and delivery issues, it is recommended to look for alternative dog toys from more reliable manufacturers. If you proceed, be cautious and monitor delivery closely.
Durable and well-loved by dogs, but mixed reviews on durability for heavy chewers.
Glow-in-the-dark frisbee for fun night play; durability issues noted.
Excellent for active dogs, highly durable and fun
Durable, engaging, and fun dog toy with glow feature, highly recommended.
Durable chew toy, great for strong chewers but not for tugging.
Durable tug toy loved by dogs, but durability could be better.