Bassett's Cricket Ranch Superworms Live Reptile Food
In a Nutshell
- Frequent complaints about receiving dead worms and incorrect items.
- Packaging issues lead to worms escaping.
- Poor customer service with refunds but no resolution for future orders.
Quick Verdict
Most customers are dissatisfied due to receiving dead worms, incorrect orders, and poor packaging.
Quick Stats
Pet Compatibility
Critical Warnings
Frequent delivery of dead worms and incorrect items.
Prevention: Monitor orders carefully and consider alternative vendors.
Pros & Cons
Pros
-
Large size (1)
Customers appreciate the large size of the superworms.
Cons
-
Incorrect Items (4) major
Many customers received crickets instead of superworms.
-
Dead Worms (7) critical
Numerous complaints about receiving dead worms.
-
Packaging Issues (4) major
Poor packaging resulting in worms escaping.
-
Poor Customer Service (4) major
Customer service failed to resolve issues effectively.
Quality Trend: Declining
Quality has declined significantly, with more reports of dead worms and incorrect items.
mixed
negative
Who Is This For?
✓ Best For
- • Reptile owners — Those who need a specific size for their reptiles.
✗ Skip If
- • Pet owners needing reliable and high-quality live food — Frequent issues with quality and incorrect items.
Durability & Care
Factors: packaging, storage conditions
Cleaning Methods
Floor Compatibility
Rating Distribution
Common Questions
How can I ensure I receive the correct items?
Monitor your order closely and consider alternative vendors if issues persist.
What should I do if I receive dead worms?
Contact customer service for a refund and consider finding a more reliable vendor.
Highlighted Reviews
"The first order I received was great. No problems. However, my next order for some reason. I received crickets, not superworms. They reordered the item for me again, Crickets were sent. They reordered the item again, and put a note to make sure I received superworms, but unfortunately, I again recei..."
Bottom Line
Avoid this product due to frequent quality issues and poor customer service. Seek alternatives to ensure the health and well-being of your pets.