The shampoo has a pleasant scent and most underlines its cleansing ability and performance on the pet's coat, however, there are some very vocal and clear issues with the packaging that led to leaks and damages to orders and items within them.
Leaking and damaged items are recurring issues.
Prevention: Improved packaging and handling.
The shampoo has a light and refreshing scent.
The shampoo is effective in cleaning and soothing the pet's coat.
The shampoo is priced well for the quality and performance.
The shampoo often arrives leaky due to poor packaging and shipping.
Tip: Implementing better packing material and attention can help fix this. The chewy company should do something to address the fault.
Users express frustration with the shipping process. However this is related to the leaking.
Tip: This calls for improvement in training of people and packaging material.
Factors: Packaging issues
No, the scent is light and refreshing.
Yes, it provides a deep and nourishing clean.
Yes, users have reported leaks due to poor packaging.
"I gave a deep and nourishing, thorough clean, and smells amazing! My dog’s coat felt amazing after a wash with this shampoo."
"When this order came in, the box was smashed up and the shampoo bottle was leaking. Whoever packed this needs common sense and better training on how to package products. Common sense says "this shampoo bottle is going to get smashed because of the 2 bags of litter and 2 bags of kibbles in this orde..."
We recommend this product but if no protective measures are taken on orders the high volume of complaints on damaged goods should be accounted for as well as the easily expected packaging problems.
Great shampoo with natural ingredients, leaves a soft coat
Pet owners rave about the lather, scent, and results of this shampoo.
Effective shampoo for various pet issues; strong scent noted by some.
Mitigates allergies in dogs; mixed efficacy reported
Highly effective shampoo for dogs and cats with great reviews.
Excellent shampoo for sensitive and problem skin