The SURMEN LEGACY Freshly Started Flightless Drosophila Hydei Fruit Fly Culture is widely criticized for its poor quality and lack of fresh flies. Most users report receiving flies that are already dead, and the packaging issues are significant.
Most orders contain dead flies.
Prevention: Better quality control measures in packaging and inspection.
In rare cases, the culture arrived in perfect condition.
Most orders arrive with all flies dead.
Packaging is often wet and gooey, contributing to the death of flies.
Tip: Better packaging materials
Customer service is ineffective.
Tip: Better customer service training
The product has a high variance in quality. Some batches are good, but most are very poor.
Tip: Quality control improvements and improvements of replies for sensitive problems
"I ordered from another site and the culture arrived a total mess. Media up all sides it was watery and mold was already present with no living flies. I addressed this with the site and they sent another culture but unfortunately I had the same issue when it arrived minus the mold. I decided not to t..."
"There were no alive bugs, and the fluid was spilling everywhere. The nutrient solution is mixed with the bug carcasses"
Extreme caution is advised. Flies arriving dead is a significant issue; some users report almost all flies were deceased. Quality inconsistency and poor customer support makes this product unreliable for reptile owners looking for a steady supply of live feeders.
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