The kit provides valuable insights into pet gut health but struggles with customer service and occasional mailing issues. Results are clear and helpful if received.
The kit provides detailed and clear results about your pet's gut health.
The collection process is straightforward and includes all necessary items.
Users feel reassured about their pet's health after using the kit.
Multiple users reported poor customer service and unanswered queries.
Several users mentioned problems with the postage-paid envelopes.
Lack of notification and follow-up from the company.
Users report that the kit provides clear and comprehensive results if the sample is properly collected and sent. Any issues with the results should be followed up with customer service.
The turnaround time for results varies, with some users reporting it took about 11 days for the lab to process the sample and send the results.
"Innovative Pet Lab Basic Dog & Cat Gut Check Kit is helpful to see basic information about your pet's digestion. Test results were delivered within 2 weeks, and were clear to understand. My Richard, middle aged cat periodically has soft stool. I had him dewormed and not sure the reason for him havin..."
"I got the kit in the mail and sent it in right away. A few days later I got notice from post office, that the company didn't pay enough for self addressed envelope. I tried paying for it but could not as had to be done by provider. I reached out multiple times to Innovative labs to get this problem ..."
The kit is useful for health checks but be prepared for potential communication and shipping issues. Ensure you have a reliable way to follow up if needed.
Effective formula but messy packaging issues
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