Mack's Natural Reptile Food Rat Pup Frozen Reptile Food
In a Nutshell
- Size inconsistencies and under-sized rations are a persistent issue.
- Company's customer representative service seems proactive but to no end.
- Customers claim the product is undersized and feed multiple rations for satisfaction.
- Replacement products didn't improve the experience.
Quick Verdict
Very unsatisfied with the product due to size inconsistencies and poor-quality. Customers had to feed multiple rats or replacement had the same issue.
Quick Stats
Pet Compatibility
Pros & Cons
Pros
-
Customer Service (1)
Chewy's customer service response is satisfactory.
Cons
-
Size Consistency (4) major
Rats are consistently smaller than stated 20g, actually 11g.
-
Quality (2) major
The product is low in quality especially if you are paying higher
Tip: full replacement by vendor, but provides no certainty of similar issues
Quality Trend: Declining
New orders have similar issues
neutral
negative
Who Is This For?
✓ Best For
- • Pet owners switching from live to frozen food. — Convenience and availability.
✗ Skip If
- • Pet owners prioritizing value for money — Rats are of smaller size and thus lesser quantity than purchase.
Durability & Care
Cleaning Methods
Care Tips from Users
- 💡 Feed two rats to compensate.
Floor Compatibility
Rating Distribution
Common Questions
Is this the actual size?
These are 11 Grammes, passé working relationships needed.
Highlighted Reviews
"Chewy's customer service fantastic."
"smaller than expected"
Bottom Line
This product is not advisable to purchase due to the unrelenting quality issues. Reviewers reported ramping up the reptile feed frequency so the reptiles could get full. Because of the poor-quality food, they lost trust in the brand and wouldn't recommend this product or brand to anyone.